Top White Papers and Webcasts

  • As the market's enthusiasm for modern big data architecture continues, the promise of the data lake continues to elude many. Mainstream production implementations in industries as varied as retail, health, and financial services are becoming more and more common. To ensure that a data lake implementation is a strategic core component of a modern big data architecture, enterprise organizations must be sure their data lake implementation meets enterprise service level agreement for scalability, performance, …

  • If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting …