Top White Papers and Webcasts

  • If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting …

  • None of us are immune to the impact of botnets on Internet-connected organizations. Taking a proactive approach to tracking botnet behavior can yield threat intelligence that is truly actionable. This report examines the potential causes for the increase in these attack types, the profile of the victims by industry and geography, commonly-targeted ports and protocols, and several other botnet characteristics. Read this report for a closer look at botnets that are used specifically to deploy malware to gain …